CANCELLATION/TRANSFER/REFUND

RACE DISTANCE CHANGE

If registered for an event that has multiple distances, registrants may switch to a different distance in that event provided that the distance requested has not sold out.

  • Changes must be made prior to or during Packet Pick-up (until the race distance hits entry limits).
  • Participants must wear the bib for the race transferred to; wearing the wrong bib will disqualify participants from race results.
  • There is a $10 service fee for any race distance change.
  • If upgrading to a longer distance (i.e. from 5K to Half Marathon) registrants will also pay the difference in entry fees for the upgrade.
  • There are no entry fee refund for switching to a shorter distance (i.e. from Half Marathon to 5K).
  • Changes to race distance at the Eversource Hartford Marathon after September 7, 2020 must be done in person at the Total Fitness Expo.

Instructions for Race Distance Change:

  • Please access “Participant Account” in Haku to initiate a Race Distance Change entry. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Click the Race Change button and follow the prompts.
  • Participants are not transferred until confirmation email is provided by Haku.

DEFERRAL CREDIT

Registration for any Hartford Marathon Foundation (HMF) event is non-refundable. However, if registered for an event and unable to participate, registrants may defer entry for credit to a future event.

  • Deferrals are allowed until 14 days before the event.
  • No deferrals allowed 14 days or less from the event (with the exception of military deployment).
  • Entrant may defer for any reason.
  • Deferral credit may be used for entry into any HMF event within 12-months from the date of deferred event.
  • Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
  • Deferral credit cannot be used to register for more than one future event.
  • There is NO REFUND of the entry fees.
  • Deferral credit amount will be equal to the early bird pricing rate for the Registration Choice associated with the race distance.

Instructions to Defer an Entry:

    • Please email support@hakusports.com.
    • Participants are not deferred until confirmation email is provided by Haku.
    • Participants will NOT be automatically entered in the future event they are deferring into. An email will be sent from Haku with a deferral code to use toward entry fees in a future event.
Virtual Events

HMF virtual events give participants the flexibility to participate when and where it is convenient. As such, there are no refunds and no deferments for virtual events.

TRANSFERS

If you are registered for an event, but cannot participate, you may transfer your registration directly to another runner.

  • Transfer must be made online no later than the day before Packet Pick-up for the event.
  • Shirt size requested cannot be accommodated for the new participant after the deadline; however, shirt exchanges can be requested on site after the race, if inventory allows.
  • A fee will be applied, based on event distance:
    • 10 Mile or less = $10
    • Half Marathon & Triathlon = $20
    • Full Marathon = $25

Instructions for Transfer:

  • Please access “Participant Account” in Haku to initiate a Transfer. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Click the Transfer button and follow the prompts.
  • Participants are not transferred until confirmation email is provided by Haku.

QUESTIONS ABOUT HMF REGISTRATION POLICIES?

For questions about accessing your Haku Participant Account, please email support@hakusports.com, call (844) 299-2087, or start an online chat once you are logged in.

For questions about registration policies, please email registration@hartfordmarathon.com.