REFUND, DEFERRAL & CANCELLATION POLICIES

DEFERRALS – Expiration extended!

The deadline to apply all unused 2020 deferral credits has been extended until December 31, 2021.

To check your deferral credits/codes:

  1. Deferment codes with credit value for each event are emailed from support@hakusports.com. Please search the email account used for registration for the unique deferral code provided.
  2. If unable to locate, contact deferments@hartfordmarathon.com and provide the following:
    1. Name of registrant
    2. Email account used for registration
    3. Registrant date of birth
    4. Name of event with distance
  3. Please allow up to one week for responses and be sure to save the email response as confirmation

To register for a new event with a deferral code:

  • Access the deferral confirmation email sent from support@hakusports.com to get the unique deferral code provided
  • Input and apply the credit through the “PROMO CODE” payment option within the registration system
  • Note: Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
  • Deferral credit cannot be used to register for more than one future event.

Note, deferrals are allowed for live, in-person race events up to 14 days before. Deferrals are NOT allowed for new registrations to virtual events.

TEMPORARY REFUND POLICY – SPECIFIC EVENTS ONLY

A temporary refund policy is in place ONLY for the specified fall events listed below to provide registrants a safety net while half marathon and marathon race plans are further developed. HMF staff is preparing for many event iterations so please check back for regular updates. Register early to ensure your spot as 50% capacity is set for all race categories. Details below.

  • ONLY THE FOLLOWING FALL EVENTS are eligible for a 100% refund of registration (less processing fees), if registered by February 28 and requested by June 15, 2021:
    • 2021 Eversource Hartford Marathon race event (Marathon, Half Marathon, 5K)
    • 2021 Surftown Half Marathon & 5K presented by Westerly Hospital
    • 2021 Harvard Pilgrim Middletown 10 Mile & Legends Run/Walk
    • 2021 Hartford HealthCare Mystic Half Marathon & 10K
  • Entrants registered between March 1 and May 31 for ONLY THE FOLLOWING FALL EVENTS are eligible for a 75% refund of registration (less processing fees), if requested by June 15, 2021:
    • 2021 Eversource Hartford Marathon race event (Marathon, Half Marathon, 5K)
    • 2021 Surftown Half Marathon & 5K presented by Westerly Hospital
    • 2021 Harvard Pilgrim Middletown 10 Mile & Legends Run/Walk
    • 2021 Hartford HealthCare Mystic Half Marathon & 10K
  • Refundable registrations will NOT be available after May 31, 2021. There are NO REFUNDS for registrations completed starting June 1, 2021 or at anytime for any other HMF events that are not listed above – standard Deferral and Transfer policies will then apply.
  • Refund is issued in the form of payment received. Deferral credits will be refunded with a NEW deferral code.
  • Mail My Packet product purchase is 100% refundable (less processing fees) for purchases prior to May 31, 2021, if refund requested by June 15, 2021.
  • Training Shirt product purchase is nonrefundable.
  • Once a refund is processed, an entrant is no longer a participant of the event.
  • Entrants may request a refund for any reason until June 15, 2021.
  • Registrants may switch to a different distance in these events provided that the distance requested has not sold out. Refunds for switching to a shorter distance (i.e. from Half Marathon to 5K) will ONLY be available during the temporary refund period (until May 31). Registrants will pay the difference when switching to a longer distance.

Instructions to request a REFUND of an Entry:

  1. Please email registration@hartfordmarathon.com with the following:
    • Name of registrant
    • Email account used for registration
    • Registrant date of birth
    • Name of event with distance
  2. Participants are not removed from the event until confirmation email is provided by Haku.
  3. Refunds may take up to 15 business days to process.

Registration for all other HMF Events will open as public health/safety policies and permits are put in place and available for participants to review prior to making a registration decision. There are no refunds on events outside of the four indicated above, however, standard deferment and transfer policies will apply to provide participant options.

RACE DISTANCE CHANGE

If registered for an event that has multiple distances, registrants may switch to a different distance in that event provided that the distance requested has not sold out.

  • Changes must be made prior to Packet Pick Up (until the race distance hits entry limits).
  • Participants must wear the bib for the race transferred to; wearing the wrong bib will disqualify participants from race results.
  • There is a $10 service fee for any race distance change (with exception of change from an in-person race to a virtual race).
  • If switching to a longer distance or from a virtual race to in-person race (i.e. from 5K to Half Marathon) registrants will also pay the difference in entry fees for the upgrade.
  • There are no entry fee refunds for switching to a shorter distance (i.e. from Half Marathon to 5K).

Instructions for Race Distance Change:

  • Step 1: Please login to your “Participant Account” in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Step 2: Click on “YOUR REGISTRATIONS” within your account.
  • Step 3: Click “Registration Options” on the bottom right of the page.
  • Step 4: Select, “Switch Categories”
  • Participants are not transferred until confirmation email is provided by Haku.

STANDARD DEFERRAL CREDIT POLICY

Registration for any Hartford Marathon Foundation (HMF) event is non-refundable*. However, if registered for an event and unable to participate, registrants may defer entry for credit to a future event.

  • Deferrals are allowed until 14 days before the event.
  • No deferrals allowed 14 days or less from the event (with the exception of military deployment).
  • Entrant may defer for any reason.
  • Deferral credit may be used for entry into any HMF owned event within 12-months from the date of deferred event.
  • Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
  • Deferral credit cannot be used to register for more than one future event.
    There is NO REFUND of the entry fees.*
  • Deferral credit amount will be equal to the opening price for the race distance chosen.
  • HMF deferral credits are not valid for charity partner events: CT Race in the Park, Johnson Brunetti 5K to benefit Hartford’s Camp Courant, Norwich Winterfest 5K

Instructions to Defer an Entry:

  • Please email support@hakusports.com
  • Participants are not deferred until confirmation email is provided by Haku.
  • Participants will NOT be automatically entered in the future event they are deferring into. An email will be sent from Haku with a deferral code to use toward entry fees in a future event.

*Temporary refund policy only applies to four specified fall 2021 events

TRANSFERS

If you are registered for an event, but cannot participate, you may transfer your registration directly to another runner.

  • Transfer must be made online no later than 1-week prior to the event.
  • Shirt size requested cannot be accommodated for the new participant after the guaranteed t-shirt deadline; however, shirt exchanges can be requested on site after the race, if inventory allows.
  • A fee will be applied, based on event distance:
    • 10 Mile or less = $10
    • Half Marathon & Triathlon = $20
    • Full Marathon = $25

Instructions for Transfer:

  • Step 1: Please login to your “Participant Account” in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Step 2: Click on “YOUR REGISTRATIONS” within your account.
  • Step 3: Click “Registration Options” on the bottom right of the page.
  • Step 4: Select, “Transfer”
  • Participants are not transferred until confirmation email is provided by Haku.

Virtual Events

HMF virtual events give participants the flexibility to participate when and where it is convenient. As such, there are no refunds and no deferments for virtual events.

QUESTIONS ABOUT HMF REGISTRATION POLICIES?

For questions about accessing your Haku Participant Account, please email support@hakusports.com, call (844) 299-2087, or start an online chat once you are logged in.

For questions about registration policies, please email registration@hartfordmarathon.com.