REFUND, DEFERRAL & CANCELLATION POLICIES

REFUND PROTECTION

NEW in 2022! Participants concerned about being able to attend their 2022 event can purchase Refundable Registration protection at the point of registration. Please note that refundable booking claims will be administered by the Protect Group, not by Hartford Marathon Foundation.

If opting to add refund protection during event registration, participants pay an additional service fee of 14% of all items purchased, excluding event processing fees. Registered participants who have purchased refund protection and are unable to participate in the race for a wide range of covered scenarios will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.

For information on what is covered by refund protection booking, click here. Please note, refundable booking does not cover the following:

  • Concern about COVID-19 or self-isolation without a positive COVID-19 test, or other non-COVID-19 communicable diseases leading to quarantines or travel restrictions
  • Event organizers cancelling the race
  • Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the registration process
  • Donations made during the registration process

Refund protection is not available for the Lucky Challenge Bundle, the Niantic Bay Triathlon, or the RiMaConn Relay event.

To submit a booking claim, click here.

* Refundable booking claims are administered by the Protect Group. If a participant purchases refundable booking protection and is unable to participate, they must submit a claim in order to be eligible for a refund. The claims form will remain open for 60 days after the event. Claims are generally processed within 10 business days of the submission.

STANDARD DEFERRAL CREDIT POLICY

Refund Protection is available for purchase at the time of registration only. There are NO REFUNDS for participants that did not opt in for Refund Protection. However, if registered for an event and unable to participate, registrants may defer entry for credit to a future event. Note, there are no deferrals for virtual events.

  • Deferrals can be requested until 14 days before the event (with the exception of the CT Race in the Park event and RiMaConn Relay. See details on the RiMaConn Relay event page.)
  • No deferrals allowed 14 days or less from the event (with the exception of military deployment).
  • If participant purchases Mail My Packet or Pre Perks for a specific event and requests a deferral after the participant’s packet has been mailed but before the 14 day deferral deadline, HMF will issue the deferral credit once the participant mails their race packet/swag back to the HMF office.
  • Entrant may defer for any reason.
  • Deferral credit may be used for entry into any HMF owned event within 12-months from the date of deferred event.
  • HMF deferral credits are not valid for charity partner events: CT Race in the Park, Johnson Brunetti 5K to benefit Hartford’s Camp Courant.
  • Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
  • Deferral credit cannot be used to register for more than one future event.
  • Deferral credit amount will be equal to 75% of the entry fee paid (less processing fees)
  • Deferral credits are not available for add-ins including Mail My Packet, merchandise, Pre Perks etc.
  • Registrant is ineligible for deferral credit if refund protection is purchased and a booking refund is granted.

Instructions to Defer an Entry:

  • Please email support@hakusports.com
  • Participants are not deferred until confirmation email is provided by Haku.
  • Participants will NOT be automatically entered in the future event they are deferring into. An email will be sent from Haku with a deferral code to use toward entry fees in a future event.

REGISTERING WITH DEFERRAL CREDIT

The deadline to apply all unused 2020 deferral credits has been extended until December 31, 2022.

To check your deferral credits/codes:

  1. Deferment codes with credit value for each event are emailed from support@hakusports.com. Please search the email account used for registration for the unique deferral code provided.
  2. If unable to locate, contact support@hakusports.com or (844) 299 2087 and provide the following:
    1. Name of registrant
    2. Email account used for registration
    3. Registrant date of birth
    4. Name of event with distance

To register for a new event with a deferral code:

  • Access the deferral confirmation email sent from support@hakusports.com to get the unique deferral code provided
  • Input and apply the credit through the “PROMO CODE” payment option within the registration system
  • Note: Deferral codes can only be used one time (if the full value of the code is not used, there will be no remaining balance available).
  • Deferral codes can only be used for one race entry fee (codes cannot be used if registering for multiple events or people). Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.

RACE DISTANCE/CATEGORY CHANGE

If registered for an event that has multiple distances, registrants may switch to a different distance in that event provided that the distance requested has not sold out.

  • Upgrade/Switch to a LONGER race distance – Participants will pay the difference in entry fees. Participants can make these changes in their haku account up to 7 days prior to the event. After that, changes must be made by contacting registration@hartfordmarathon.com or at packet pickup.
  • Downgrade/Switch to SHORTER race distance – Participants will not be refunded for the difference in entry fees. Participants can make these changes in their haku account up to 7 days prior to the event. After that, changes must be made by contacting registration@hartfordmarathon.com or at packet pickup.
  • Switch from an in-person category to a VIRTUAL category – Participants will not be refunded for the difference in the entry fee. Participants can make these changes in their haku account up to 7 days prior to the event. NO CHANGES CAN BE MADE AFTER THAT.
  • Participants must wear the bib for the race transferred to; wearing the wrong bib will disqualify participants from race results.

Instructions for Race Distance Change:

  • Step 1: Please login to your “Participant Account” in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Step 2: Click on “YOUR REGISTRATIONS” within your account.
  • Step 3: Click “Registration Options” on the bottom right of the page.
  • Step 4: Select, “Switch Categories”
  • Participants are not transferred until confirmation email is provided by Haku.

TRANSFERS

If you are registered for an event, but cannot participate, you may transfer your registration directly to another runner.

  • Transfer must be made online no later than 1-week prior to the event.
  • Shirt size requested cannot be accommodated for the new participant after the guaranteed shirt size deadline; however, shirt exchanges can be requested on site after the race, and will be accommodated if inventory allows.
  • A fee will be applied, based on event distance:
    • 10 Mile or less = $10
    • Half Marathon & Triathlon = $20
    • Full Marathon = $25

Instructions for Transfer:

  • Step 1: Please login to your “Participant Account” in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Step 2: Click on “YOUR REGISTRATIONS” within your account.
  • Step 3: Click “Registration Options” on the bottom right of the page.
  • Step 4: Select, “Transfer”
  • Participants are not transferred until confirmation email is provided by Haku.

Virtual Events

HMF virtual events give participants the flexibility to participate when and where it is convenient. As such, there are no refunds and no deferments for virtual events.

QUESTIONS ABOUT HMF REGISTRATION POLICIES?

For questions about accessing your Haku Participant Account, please email support@hakusports.com, call (844) 299-2087, or start an online chat once you are logged in.

For questions about registration policies, please email registration@hartfordmarathon.com.