REFUND PROTECTION

Participants concerned about being able to attend their 2024 event can purchase Refundable Registration protection at the point of registration. Please note that refundable booking claims will be administered by the Protect Group, not by Hartford Marathon Foundation.

If opting to add refund protection during event registration, participants pay an additional service fee of 14% of all items purchased, excluding event processing fees. Registered participants who have purchased refund protection and are unable to participate in the race for a wide range of covered scenarios will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.

For information on what is covered by refund protection booking, click here. Please note, refundable booking does not cover the following:

• Concern about COVID-19 or self-isolation without a positive COVID-19 test, or other non-COVID-19 communicable diseases leading to quarantines or travel restrictions
• Event organizers canceling the race
• Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the registration process
• Donations made during the registration process

To submit a booking claim, click here.

* Refundable booking claims are administered by the Protect Group. If a participant purchases refundable booking protection and is unable to participate, they must submit a claim in order to be eligible for a refund. The claims form will remain open for 60 days after the event. Claims are generally processed within 10 business days of the submission.

STANDARD DEFERRAL CREDIT POLICY

Refund Protection is available for purchase at the time of registration only. There are NO REFUNDS for participants that did not opt in for Refund Protection. However, if registered for an event and unable to participate, registrants may defer entry for credit to a future event. Note, there are no deferrals for virtual events.

• Deferrals can be requested until 14 days before the event (with the exception of the CT Race in the Park)
• No deferrals allowed 14 days or less from the event (with the exception of military deployment).
• If Registrant purchases Mail My Packet, Pre Perks or any additional product for a specific event and requests a deferral after the Registrant’s packet has been mailed but before the 14 day deferral deadline, HMF will issue the deferral credit once the participant mails their race packet/swag back to the HMF office.
• Registrant may defer for any reason.
• Deferral credit may be used for entry into any HMF owned event within 12-months from the date of deferred event.
• HMF deferral credits are not valid for charity partner events: MahoneySabol 5K at the Travelers Championship, CT Race in the Park, Zero Prostate 5K, Move! With the Urban League, Donny’s Dash, Husky Run & Ruck or Norwich Winterfest.
• Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
• Deferral credit cannot be used to register for more than one future event.
• Deferral credit amount will be equal to 75% of the entry fee paid (less processing fees)
• Deferral credits are not available for add-ins including Mail My Packet, merchandise, Pre Perks etc.
• Registrant is ineligible for deferral credit if refund protection is purchased and a booking refund is granted.

Instructions to Defer an Entry:

• Please email support@hakusports.com
• Participants are not deferred until confirmation email is provided by Haku.
• Participants will NOT be automatically entered into the future event they are deferring into. An email will be sent from Haku with a deferral code to use toward entry fees in a future event.

REGISTERING WITH DEFERRAL CREDIT

To register for a new event with a deferral code:

• Access the deferral confirmation email sent from support@hakusports.com OR registration@hartfordmarathon.com to get the unique deferral code provided
• Input and apply the credit through the “PROMO CODE” payment option within the registration system
• Note: Deferral codes can only be used one time (if the full value of the code is not used, there will be no remaining balance available).
• Deferral codes can only be used for one race entry fee (codes cannot be used if registering for multiple events or people). Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.

RACE DISTANCE/CATEGORY CHANGE

If registered for an event that has multiple distances, registrants may switch to a different distance in that event provided that the distance requested has not sold out.

• Upgrade/Switch to a LONGER race distance – Registrants will pay the difference in current entry fees. Participants can make these changes in their haku account up to 7 days prior to the event. After that, changes must be made by contacting registration@hartfordmarathon.com or at packet pickup.
• Downgrade/Switch to SHORTER race distance – Registrants will not be refunded for the difference in entry fees. Registrants can make these changes in their haku account up to 7 days prior to the event. After that, changes must be made by contacting registration@hartfordmarathon.com or at packet pickup.
• Switch from an in-person category to a VIRTUAL category – Registrants will not be refunded for the difference in the entry fee. Participants can make these changes in their haku account up to 7 days prior to the event. NO CHANGES CAN BE MADE AFTER THAT.
• Registrants must wear the bib for the race transferred to; wearing the wrong bib will disqualify participants from race results.

Instructions for Race Distance Change:

• Step 1: Please login to your “Participant Account” in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
• Step 2: Click on “YOUR REGISTRATIONS” within your account.
• Step 3: Click “Registration Options” on the bottom right of the page.
• Step 4: Select, “Switch Categories”
• Participants are not transferred until confirmation email is provided by Haku.

TRANSFERS

If you are registered for an event, but cannot participate, you may transfer your registration directly to another registrant.

• Transfer must be made online no later than 7 days prior to the event.
• Shirt size requested cannot be accommodated for the new participant after the guaranteed shirt size deadline; however, shirt exchanges can be requested on site after the race, and will be accommodated if inventory allows.
• A fee will be applied, based on event distance:
  • 10 Mile or less = $10
  • Half Marathon & Triathlon = $20
  • Full Marathon = $25

Instructions for Transfer:

• Step 1: Please login to your “Participant Account” in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
• Step 2: Click on “YOUR REGISTRATIONS” within your account.
• Step 3: Click “Registration Options” on the bottom right of the page.
• Step 4: Select, “Transfer”
• Participants are not transferred until confirmation email is provided by Haku.

Virtual Events

HMF virtual events give participants the flexibility to participate when and where it is convenient. As such, there are no refunds and no deferments for virtual events.

QUESTIONS ABOUT HMF REGISTRATION POLICIES?

For questions about accessing your Haku Participant Account, please email support@hakusports.com, call (844) 299-2087, or start an online chat once you are logged in.

For questions about registration policies, please email registration@hartfordmarathon.com.