CANCELLATION/TRANSFER/REFUND

RACE DISTANCE CHANGE

If registered for an event that has multiple distances, registrants may switch to a different distance in that event provided that the distance requested has not sold out.

  • Changes must be made prior to or during Packet Pick-up (until the race distance hits entry limits).
  • Participants must wear the bib for the race transferred to; wearing the wrong bib will disqualify participants from race results.
  • There is a $10 service fee for any race distance change.
  • If upgrading to a longer distance (i.e. from 5K to Half Marathon) registrants will also pay the difference in entry fees for the upgrade.
  • There are no entry fee refund for switching to a shorter distance (i.e. from Half Marathon to 5K).
  • Changes to race distance at the Eversource Hartford Marathon after September 7, 2020 must be done in person at the Total Fitness Expo.

Instructions for Race Distance Change:

  • Please access “Participant Account” in Haku to initiate a Race Distance Change entry. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Click the Race Change button and follow the prompts.
  • Participants are not transferred until confirmation email is provided by Haku.

DEFERRAL CREDIT

Registration for any Hartford Marathon Foundation (HMF) event is non-refundable. However, if registered for an event and unable to participate, registrants may defer entry for credit to a future event.

  • Deferrals are allowed until 14 days before the event.
  • No deferrals allowed 14 days or less from the event (with the exception of military deployment).
  • Entrant may defer for any reason.
  • Deferral credit may be used for entry into any HMF event within 12-months from the date of deferred event.
  • Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
  • Deferral credit cannot be used to register for more than one future event.
  • There is NO REFUND of the entry fees.
  • Deferral credit amount will be equal to the early bird pricing rate for the Registration Choice associated with the race distance.

Instructions to Defer an Entry:

    • Please email support@hakusports.com.
    • Participants are not deferred until confirmation email is provided by Haku.
    • Participants will NOT be automatically entered in the future event they are deferring into. An email will be sent from Haku with a deferral code to use toward entry fees in a future event.

TRANSFERS

If you are registered for an event, but cannot participate, you may transfer your registration directly to another runner.

  • Transfer must be made online no later than the day before Packet Pick-up for the event.
  • Shirt size requested cannot be accommodated for the new participant after the deadline; however, shirt exchanges can be requested on site after the race, if inventory allows.
  • A fee will be applied, based on event distance:
    • 10 Mile or less = $10
    • Half Marathon & Triathlon = $20
    • Full Marathon = $25

Instructions for Transfer:

  • Please access “Participant Account” in Haku to initiate a Transfer. There is also a link to your “Participant Account” in race registration confirmation emails.
  • Click the Transfer button and follow the prompts.
  • Participants are not transferred until confirmation email is provided by Haku.

QUESTIONS ABOUT HMF REGISTRATION POLICIES?

For questions about accessing your Haku Participant Account, please email support@hakusports.com, call (844) 299-2087, or start an online chat once you are logged in.

For questions about registration policies, please email registration@hartfordmarathon.com.