CANCELLATION/TRANSFER/REFUND

RACE DISTANCE CHANGE

If registered for an event that has multiple distances, registrants may switch to a different distance in that event provided that the distance requested has not sold out. Changes may be made prior to or during Packet Pick-up (until the race distance hits Entry Limits). Changes must be made prior to race start and participants must wear the bib for the race transferred to; wearing the wrong bib will disqualify participants from race results.

There is a $10 service fee for any race distance change. If upgrading to a longer distance (i.e. from 5K to Half Marathon) registrants will also pay the difference in entry fees for the upgrade. There are no entry fee refunds for switching to a shorter distance (i.e. from Half Marathon to 5K).

Changes to race distance at the Eversource Hartford Marathon after September 8, 2019 must be done in person at the Total Fitness Expo.

Instructions for switching race distance:

  • Please access “Personal Event Profile” in Chronotrack to transfer entry: https://register.chronotrack.com/auth/sign-in-form. There is also a link to “Athlete Profile” in registration confirmation emails.
  • Click the Race Change button and follow the prompts.
  • Participants are not transferred until confirmation email is provided by ChronoTrack.

Bib numbers or registrations may NOT be transferred to another person for any reason at any HMF Event.

Please send an email to registration@hartfordmarathon.com or call HMF at (860) 652-8866 x112, with further questions about this policy or if registered with a paper application.

DEFERRAL CREDIT

Registration for any Hartford Marathon Foundation (HMF) event is non-refundable. However, if registered for an event and unable to participate, registrants may defer entry for credit to a future event.

    • Deferrals are allowed until 14 days before the event. No deferrals allowed 14 days or less from the event (with the exception of military deployment).
    • Entrant may defer for any reason.
    • The request for a deferral credit is final and may not be reversed.
    • Deferral credit may be used for entry into any HMF event within 12-months from the date of deferred event.
    • Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
    • Deferral credit cannot be used to register for more than one future event.
    • There is NO REFUND of the entry fees.
    • Deferral credit amount will be equal to the early bird pricing rate for the Registration Choice associated with the race distance.

Instructions to Defer an Entry:

  • Please access “Personal Event Profile” in Chronotrack to defer your entry: https://register.chronotrack.com/auth/sign-in-form. There is also a link to “Athlete Profile” in registration confirmation emails.
  • Click the Race Change button and follow the prompts.
  • Participants are not deferred until confirmation email is provided by ChronoTrack.
  • Participants will NOT be automatically entered in the future event they are deferring into. An email will be sent from ChronoTrack with a deferral code to use toward entry fees in a future event.

Bib numbers or registrations may NOT be transferred to another person for any reason at any HMF Event.

Please send an email to registration@hartfordmarathon.com or call HMF at (860) 652-8866 x112, with further questions about these policies or if registered with a paper application.

TRANSFERS

Bib numbers or registrations may NOT be transferred to another person for any reason at any HMF Event.