REFUND PROTECTION

Participants concerned about being able to attend their 2025 event can purchase Refundable Registration protection at the point of registration and for 5 days after registration, a new option available starting March 2025.

Refundable Registration purchases are facilitated for participants through the Protecht Group (not by Hartford Marathon Foundation) and can be managed within the Participant Account in Haku:

• Add-on Refundable Registration protection for up to 5 days after event registration
• Confirm coverage and view terms and conditions
• Initiate refund request
• Once refund is requested, participants can see the status (received, pending, approved/denied)

If opting to add refund protection, participants pay an additional service fee of 16% of all items purchased, including event processing fees. Purchases facilitated through the Protecht Group cover 100% of registration fees (less donations and refundable protection costs) if unable to attend an event for several unforeseen covered reasons, including:

• Injury & illness
• Jury Duty
• Traffic accidents
• COVID-19
• Layoffs/termination
• Mechanical breakdowns

Refund Protection Help Center

If purchased Refundable Registration protection before February, 26, 2025:

Registered participants unable to participate in the race for a wide range of covered scenarios will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.

For information on what is covered by refund protection booking, click here. Please note, refundable booking claims for purchases made before 2/26/25 are administered by the Protect Group and do not cover:

• Event organizers canceling the race
• Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the registration process
• Donations made during the registration process

To submit a booking claim, click here.

RACE DISTANCE/CATEGORY CHANGE

For the Eversource Hartford Marathon events, category changes within participant accounts are currently turned OFF. We are happy to accommodate these changes manually (note, once the distance/category is at capacity, changes are not allowed). Please include your full name and category you would like to switch to and send it to: registration@hartfordmarathon.com

If registered for an event that has multiple distances, registrants may switch to a different distance in that event provided that the distance requested has not sold out.

• Upgrade/Switch to a LONGER race distance – Registrants will pay the difference in current entry fees. Participants can make these changes in their haku account up to 7 days prior to the event. After that, changes must be made by contacting registration@hartfordmarathon.com or at packet pickup.
• Downgrade/Switch to SHORTER race distance – Registrants will not be refunded for the difference in entry fees. Registrants can make these changes in their haku account up to 7 days prior to the event. After that, changes must be made by contacting registration@hartfordmarathon.com or at packet pickup.
• Switch from an in-person category to a VIRTUAL category – Registrants will not be refunded for the difference in the entry fee. Participants can make these changes in their haku account up to 7 days prior to the event. NO CHANGES CAN BE MADE AFTER THAT.
• Registrants must wear the bib for the race transferred to; wearing the wrong bib will disqualify participants from race results.

Instructions for Race Distance Change:

• Step 1: Please login to your Participant Account in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
• Step 2: Click on “YOUR REGISTRATIONS” within your account.
• Step 3: Click “Registration Options” on the bottom right of the page.
• Step 4: Select, “Switch Categories”
• Participants are not transferred until confirmation email is provided by Haku.

Virtual Events

HMF virtual events give participants the flexibility to participate when and where it is convenient. As such, there are no refunds and no deferments for virtual events.

QUESTIONS ABOUT HMF REGISTRATION POLICIES?

For questions about accessing your Participant Account in Haku, please email support@hakusports.com, call (844) 299-2087, or start an online chat once you are logged in.

For questions about registration policies, please email registration@hartfordmarathon.com.

STANDARD DEFERRAL CREDIT POLICY

Refund Protection is available for purchase at the time of registration and for 5 days after registration only. There are NO REFUNDS for participants that did not opt in for Refund Protection in that timeframe. However, if registered for an event and unable to participate, registrants may defer entry for credit to a future event. Note, there are no deferrals for virtual events.

• Registrant may defer for any reason.
• Deferrals can be requested until 14 days before the event.
• No deferrals allowed 14 days or less from the event (with the exception of military deployment).
• If Registrant purchases Mail My Packet, Pre Perks or any additional product for a specific event and requests a deferral after the Registrant’s packet has been mailed but before the 14 day deferral deadline, HMF will issue the deferral credit once the participant mails their race packet/swag back to the HMF office. The package must be received prior to the race date for deferral credit to be granted.
• Deferral credit may be used for entry into any HMF owned event within 12-months from the date of deferred event.
• HMF deferral credits are not valid for charity partner events: MahoneySabol 5K at the Travelers Championship, CT Race in the Park, Move! With the Urban League, Donny’s Dash, Husky Run & Ruck or Norwich Winterfest.
• Deferral credit amounts can only be used toward race entry fee. Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.
• Deferral credit cannot be used to register for more than one future event.
• Deferral credit amount will be equal to 75% of the entry fee paid (less processing fees)
• Deferral credits are not available for add-ins including Mail My Packet, Merchandise, Pre Perks etc.
• Registrant is ineligible for deferral credit if refund protection is purchased and a booking refund is granted.

Instructions to Defer an Entry:

• Please email support@hakusports.com
• Participants are not deferred until confirmation email is provided by Haku.
• Participants will NOT be automatically entered into the future event they are deferring into. An email will be sent from Haku with a deferral code to use toward entry fees in a future event.

REGISTERING WITH DEFERRAL CREDIT

To register for a new event with a deferral code:

• Access the deferral confirmation email sent from support@hakusports.com OR registration@hartfordmarathon.com to get the unique deferral code provided.
• Input and apply the credit through the “PROMO CODE” payment option within the registration system.
• Note: Deferral codes can only be used one time (if the full value of the code is not used, there will be no remaining balance available).
• Deferral codes can only be used for one race entry fee (codes cannot be used if registering for multiple events or people). Participants are responsible to pay for add-ins including Mail My Packet, merchandise purchases, etc.

TRANSFERS

If you are registered for an event, but cannot participate, you may transfer your registration directly to another registrant.

• Transfer must be made online or requested no later than 7 days prior to the event.
  • If a race is sold out please contact registration@hartfordmarathon.com to request a transfer. Include your full name and the full name and email address of the person you are transferring to.
• Shirt size requested cannot be accommodated for the new participant after the guaranteed shirt size deadline; however, shirt exchanges can be requested on site after the race, and will be accommodated if inventory allows.
• A fee will be applied, based on event distance:
  • 10 Mile or less = $10
  • Half Marathon & Triathlon = $20
  • Full Marathon = $25

Instructions for Transfer:

• Step 1: Please login to your Participant Account in Haku. There is also a link to your “Participant Account” in race registration confirmation emails.
• Step 2: Click on “YOUR REGISTRATIONS” within your account.
• Step 3: Click “Registration Options” on the bottom right of the page.
• Step 4: Select, “Transfer”.
• Participants are not transferred until confirmation email is provided by Haku.